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What happens when a model meets real paperwork, real calls and real crews — including the parts that do not work.
Where after-hours calls actually go in a small trade business, why an answering service and a website chatbot both disappoint, and what a triage system can honestly decide on its own.
Put a system on your phone line and it speaks for you. Five things to settle before you switch it on: when it refuses to guess, who signs off, and what it keeps a record of.
Everyone apologises for their records on the first call. Tidy is not the requirement — here is what your job files, slips and notes really have to look like before any of this works, and what genuinely stops it.
The sum for whether a job is worth automating, done with numbers you already have: hours, what an hour costs you, jobs you lost. Plus the costs nobody quotes and the three ways the sum flatters itself.
Your suppliers, your software and half the trade show have added AI to the label. How to read the claims, why the urgency argument is a sales device, and the one question that tells you whether any of it is for your business.
The order I'd take one job — the 9pm no-heat call, the slip typed in twice — from 'this keeps going wrong' to something still running in a year, and where you're allowed to stop.
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