Loading…
Loading…
Paperwork and exceptions set the pace. Proof of delivery, bills of lading and damage claims arrive as photographs of paper, and a delayed load is found by someone noticing rather than being told.
I build workflows that read those photographs, tie each document back to its load, and put the problem loads in front of a dispatcher while there is still time to do something about them.
Everything writes into the TMS or dispatch board your team already watches. An illegible scan is flagged for a person, never guessed at.
Read the photographed paperwork drivers already submit, extract the fields, match it to the load, and push it into billing without someone typing it twice.
Watch for the loads that are late, mis-scanned or short-delivered and put them in front of a dispatcher before the customer calls.
Handle the routine check-calls, ETA updates and document reminders so dispatch spends its time on the loads that are actually going wrong.
Assemble the photographs, delivery records and correspondence a damage claim needs into one file while the details are still recoverable.
Reads the photos drivers already take
Surfaces the load going wrong
Writes into the system dispatch runs
Every document tied to its load
Drivers submit delivery paperwork as phone photographs, and billing staff re-type the fields off the image before an invoice can go out.
Each submitted image is read, the delivery fields pulled out, the document matched to its load, and the result pushed into billing. Anything too illegible is held back for a person rather than guessed at.
Late, short-delivered and mis-scanned loads get found when the customer phones, because nobody is watching the board for the ones drifting off plan.
Load status is checked against plan, the ones off track are raised and ranked by customer impact, and they appear on the dispatch board the team already watches.
Assembling a damage claim means chasing photographs, delivery records and email threads weeks after the fact, by which point some of it is gone.
As soon as damage is reported, the photographs, delivery records and correspondence attached to that load are pulled into one claim package, in the same structure every time.
I trace what arrives from drivers and in what condition, and where an exception gets caught today, which is usually a person happening to notice. That picks the first workflow worth building.
I design the extraction and load matching against your own document formats, and settle how results write back into the TMS or dispatch board your team already watches.
The workflow runs on a single lane or terminal in parallel with the current process. Its matches and flags get checked against what your team finds, and tuned before anything downstream depends on them. Typical pilot scope is 3-6 weeks.
It extends across lanes and document types, and I keep tuning it as customer paperwork and delivery patterns change.
Tell me how a late or short load gets noticed today, and I will tell you what it would take to have it raised instead of discovered.
Book a call